We are looking for a person who is flexible, innovative and passionate about delivering customer focused services, committed to supporting individuals and families.

 Key is committed to providing equal opportunities for all employees and welcomes applications from suitably qualified people in every section of the community.

Job title

Tenancy Support Worker for Key Unlocking Futures Ltd 


Reference No



Job type



Job hours

Mon-Fri flexible working hours,  



£18983 - £20358 pro rata for 31.5 hours



Vacancy – Tenancy Support Worker- Grade B £18983 - £20358 (31.5 hours pro rata)

                                                                                                       (Additional hours may be available)

The post will be based in the South Ribble & Chorley area.

Join the Key team and you can look forward to not only a competitive salary but a package of other benefits, 25 days leave (pro rata), flexible & agile working as well as an Employee Assistance Programme (EAP) plus more. The team are very friendly and supportive of each other, it really is a nice place to work, in a recent staff survey, Staff Wellbeing scored very highly, Key recognise that to be able to support others make positive changes, the staff team need to feel valued and supported.


What our Key staff say …..

Tell us about your role?

I work as a tenancy support worker at Key, my role is to support people of all ages who are experiencing difficult times or potential homelessness. I support them to maximise their income by ensuring they are on the correct benefits, I also support with any underlying issues that are affecting their ability to obtain or maintain accommodation. We also work on resilience and skills, so individuals can deal with any future issues.

What’s the best thing about working at Key?

The ethos at Key is to help people help themselves, all the staff are passionate about what they do, going the extra mile when needed to make that all important difference to someone’s life. It’s knowing I can help people who are struggling to maintain their accommodation and being confident that I will get the support and direction I need from my manager. All the staff are very friendly and approachable and will go out of their way to help you if you need it. Knowing I can help and make a difference to someone’s life is extremely rewarding.

What is it like being a Tenancy Support Worker at Key?

No two days are the same, people’s worries and needs are as individual as they are, and you have to be ready to respond to whatever you are presented with.   We always use a person centred approach to supporting people, and when you are successful in helping people maintain their accommodation or move to permanent accommodation, it is a great feeling for both the client and for me as a support worker.

What advice would you give to someone interested in joining Key?

Go for it!! Apply to work here, if you’re not just looking for a job but looking to make a difference, this is the place to work.  At my interview, Key were not too concerned about my qualifications (although that can be helpful) and knowledge, as you can learn that, but Key were interested in me and my values, and how these would help the people I now support. I can honestly say that working for Key has been the best career move I have ever made. Not only do I enjoy my job, but other staff and management are all a pleasure to work with.

Top moment at Key?

When someone is really struggling and together we have turned things around, the relief they feel is so apparent, and the successes keep on happening week by week. Helping a lady win her Personal Independence Payment appeal and it being backdated, changing her life so dramatically, she was able to pay off all her debts and  live more independently without the  threat of eviction hanging over her head.


To find out more about this exciting vacancy please contact dnuttall@keycharity.org.uk or call 01772 678979.

All applications must be submitted by midday on the Monday 20th July 2020

Key is committed to providing equal opportunities for all employees and welcomes applications from suitably qualified people in every section of the community.

Key is passionate about providing high quality services to the people we support, are you?

Are you a role model in support work?

Do you have experience of working with a range vulnerable people, providing housing support.

If the answer is yes, you may be the person we are looking for to join the Key team (www.keyyouthcharity.org.uk). Key is a Charity with its base in Leyland and works to help people to build better lives by providing a variety of services to those in need.

Closing date

Midday 20th July 2020


How to apply:  If you would like to find out more or to request an application form, please contact Dave Nuttall, Operations Manager. We do not accept CV’s for this post, so please do not send them.