Conflict can sometimes produce a better end outcome than dispassionate discussion, but it can also create lingering feelings of anger or upset amongst staff. This can lead to teams working in silos or individuals reacting against your core culture and values.

And in a customer service environment, being able to stay calm, work through the other person’s point of view and seek agreement is key.

Our one-day conflict course is honed from our 25 years of experience helping people from acute conflict situations – often with those they love the most. Understanding what leads to a relationship breakdown and how to repair it means our course brings benefit to an employee’s relationship with their colleagues, their customers and at home.

All proceeds go to support our wider charitable objectives.

Contact us for an initial discussion.