Tenancy Support for Progress Housing Tenants

Helping you sustain your tenancy and thrive in your home

If you're a Progress Housing Group tenant in Chorley, South Ribble, or Fylde, we offer comprehensive tenancy support to help you settle successfully and maintain your home long-term.

When tenancy or financial problems feel overwhelming, having someone to help you work through them can lift a huge weight off your mind.

This year we supported 175 tenants with outstanding results: 100% tenancy sustainment rate and 96.5% feeling more confident about managing their money.

How we support you?

Settling Into Your New Home

  • Essential items support including help accessing white goods and household necessities
  • Practical guidance for new tenants adjusting to independent living
  • Home setup assistance to help you feel comfortable and settled

Financial Wellbeing

  • Benefits maximisation - ensuring you receive everything you're entitled to
  • Rent arrears support with manageable repayment plans
  • Debt guidance and help understanding your options
  • Grant applications for funding you may not know exists
  • Budgeting skills to help you stay on top of your finances

Ongoing Tenancy Support

  • Early intervention to prevent issues from escalating
  • Tenancy rights and responsibilities advice
  • Support when things go wrong and you need guidance
  • Advocacy with other services and agencies

We're independent of Progress Housing, so you can talk openly about any concerns or challenges you're facing.

Real Impact Stories

From Crisis to Stability

"Jacqui rang Child Benefit and put a claim in for my son, this was backdated for a year, and I received £602.80; this enabled me to pay rent until my Housing Benefit was reassessed... This resulted in a reassessment, and I was awarded £2125.40 due to being underpaid for a year; for the first time in years, my rent was in credit by £600.00... I feel very relieved about my situation and no longer need to spend sleepless nights worrying about being evicted or people harassing me for money, as everything is now in order."

Real Stories

Going the Extra Mile

"Key did pretty much everything and went the extra mile... Worked very hard to come to a solution - brilliant service."

"The speed and competency of the support from Key has been exemplary and most helpful. Key is the example by which other charities should model on."

Proven Results

This year we supported 175 Progress Housing tenants with excellent outcomes:

  • 100% tenancy sustainment rate - every tenant we supported kept their home
  • 96.5% feel more confident about managing their money
  • £274,621 total secured in additional benefits and grants for tenants
  • Independent support - honest conversations without fear of impact on your tenancy

 

What to Expect

Individual approach - we get to know your specific situation and work with you on what matters most:

  • Someone alongside you to help navigate complex benefit systems and financial challenges
  • Practical financial help accessing benefits, grants, and guidance on managing debts
  • Longer-term stability through budgeting skills and financial confidence
  • Peace of mind knowing you have support to work through problems as they arise

Independent support with clear communication - we're independent from Progress Housing, which means you can speak openly about your concerns. We'll always discuss with you what information needs to be shared with your landlord and work together on the best approach.

 

Get Support Today

This service is available to Progress Housing Group tenants in Chorley, South Ribble, and Fylde.

How to Access Tenancy Support:

New Tenants

Moving into a new Progress Housing home? If additional support would help you settle successfully, your Housing Officer may offer tenancy support as part of your move-in process.

Existing Tenants

Speak to your Housing Officer who can refer you for tenancy support if you're facing challenges with:

  • Rent payments or arrears
  • Managing your tenancy
  • Financial difficulties
  • Settling into your home

Your Housing Officer may have already suggested this service if they think it could be helpful for your situation.

Direct Contact

If you'd like to discuss tenancy support, you can also contact us directly:

  • Phone: 01772 678979
  • What to expect: We'll discuss your situation and work with your Housing Officer to provide the right support

 

Ready to Take Control of Your Tenancy?

Whether you're struggling with arrears, settling into a new home, or facing other tenancy challenges, we're here to help you find solutions and build confidence in managing your home.

Every tenant deserves to feel secure and confident in their home. Let us help you get there.