Jack is 17 and was previously living with his mother and father and both parents were drug users and were possibly dealing from the property.
Jack did not want any further involvement with either of his parents and was being supported by his wider family and moved into supported living. Jack had also previously been in foster care.
Jack wasn’t in college but was keen but keen to find an apprenticeship in ICT or Business Administration.
Jack had excellent ICT skills but his motivation and confidence were very low.
Steve at Key supported Jack to look at all options, to assist to find suitable training/apprenticeship opportunities. Jack did not want to consider full-time further education.
Jack agreed to try a traineeship with a training provider in Business Administration to get into a routine and structure and also to start to build further qualifications. Jack was given work experience setting up computer systems. Jack did not want to continue with a Business Admin apprenticeship but took advice from Steve to continue with the training whilst other options were looked at and applied for.
Steve assisted Jack to look at benefit options and secure travel funding for both local free bus travel and also funding from Key to travel to training provider interviews in Manchester.
Steve and Jack worked on his CV with guidance around applications and completing online application forms, interview techniques and mock interviews with advice on research techniques specific to ICT. Key approached a number of local IT companies to secure work experience opportunities along with specialist ICT training providers for IT infrastructure within the NHS.
Jack was offered interviews with a number of companies and was successful with gaining a place on an NHS full apprenticeship with Preston and South Ribble Hospital Trust for a Level 3 ICT infrastructure apprenticeship which can progress to a Level 4 with Microsoft accreditation.
Jack now has his own flat from supported housing and is managing brilliantly with maintaining the flat and budgeting skills. Jack has new levels of self - confidence and is now in control of his future and is currently learning to drive which will open a whole new world to him again.
"The way Key work to support young people is brilliant. You don’t get many services as good and as friendly as that; especially Steve, he’s not only helped me but my cousin too. I feel as if what key has done has really helped me gain vital life skills that I can now apply to my future."